Returns & Exchanges

At Rosier Foods, we take pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food items, we offer replacements or refunds for quality-related issues within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately check your package for any signs of damage, leakage, or incorrect items to ensure eligibility for a claim.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and clear photographs of the damaged product and packaging.

• 3.
  Review Process

  Our quality assurance team will review your submission within 24 hours to verify the issue and determine the appropriate resolution.

• 4.
  Resolution Delivery

  Once approved, we will initiate a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.